Frequently Asked Questions
Everything you need to know about our premium Japanese green teas and shipping.
Where does Nio Teas source its products?
We source our green tea directly from small-batch organic farmers across Japan, including regions like Kagoshima, Kyoto, and Shizuoka, to ensure maximum freshness and quality.
How long does international shipping take?
We offer free worldwide shipping on most orders. Delivery typically takes 5-10 business days depending on your location and local customs processing.
Are your teas certified organic?
Yes, the vast majority of our teas are JAS (Japanese Agricultural Standard) certified organic, meaning they are grown without the use of chemical fertilizers or pesticides.
What is your return policy if I don't like a tea?
We offer a 30-day satisfaction guarantee. If you are not happy with the flavor profile of your tea, contact our support team and we will help you find a replacement or issue a refund.
How should I store my matcha and loose leaf tea?
To maintain freshness, store your tea in a cool, dark place away from moisture and strong odors. For opened matcha tins, we recommend refrigeration to preserve the vibrant color and umami flavor.
Do you offer wholesale opportunities for cafes?
Yes, we provide wholesale pricing and bulk packaging for cafes, restaurants, and specialty retailers looking to serve authentic Japanese green tea.